Company Overview
Global Tech9 Infrasol LLP is a leading provider of exceptional technical support services to our clients and partnered companies. With a commitment to delivering top-notch assistance, we pride ourselves on fostering a collaborative and dynamic work environment. As we continue to grow, we are seeking a dedicated Technical Support Engineer to join our team and contribute to our success.
Position Overview
As a Technical Support Engineer at Global Tech9 Infrasol LLP, you will play a crucial role in providing level 1 support to our clients and partnered companies. You will be the first point of contact for troubleshooting technical issues, resolving problems efficiently, and ensuring customer satisfaction. This position offers a unique opportunity to work with cutting-edge technologies and collaborate with a talented team to deliver exceptional support services.
Responsibilities
- Provide timely and effective technical support to clients and partnered companies via phone, email, or chat.
- Diagnose and troubleshoot hardware and software issues, ensuring swift problem resolution.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
- Document and maintain accurate records of customer interactions and issue resolutions.
- Stay informed about industry trends and advancements to enhance technical knowledge.
- Contribute to the improvement of support processes and procedures.
Qualifications
- Bachelor’s degree in a related field or equivalent work experience.
- Proven experience in technical support or a related role.
- Strong analytical and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work collaboratively in a fast-paced environment.
- Familiarity with troubleshooting skills, problem solving orientation, patience, perseverance, and accuracy.
- Certification in relevant technologies is a plus.
If you are passionate about providing excellent technical support and are ready to take on new challenges, we invite you to apply for the Technical Support Engineer position at Global Tech9 Infrasol LLP. Global Tech9 Infrasol LLP is an equal opportunity employer and encourages candidates from all backgrounds to apply. We look forward to reviewing your application and potentially welcoming you to our dynamic team.